Terms of services

Welcome to XIII Threads! By accessing or using our website, www.xiithreads.com, and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase or using our website.

1. General Information

XIII Threads ("we," "us," or "our") offers a luxury streetwear brand that personalizes each item to commemorate significant moments in your life through Roman numerals. By using our website and placing an order, you acknowledge and agree to abide by these Terms of Service.

2. User Eligibility

To make a purchase from XIII Threads, you must:

  • Be at least 18 years of age or have the legal authority to enter into a contract in your jurisdiction.
  • Provide accurate and current information during registration and purchasing processes.

3. Account Creation and Security

To make purchases, you may need to create an account on our website. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized use of your account.

4. Products and Availability

  • Product Descriptions: We strive to ensure all product descriptions and images are accurate. However, we cannot guarantee that product images, colors, or details will be exactly as they appear on your screen due to differences in display settings.
  • Availability: All items are subject to availability. We reserve the right to discontinue any products or services at any time without notice.

5. Personalization

Since each item is personalized, you are responsible for providing accurate information for customization, including dates or other requested personal details. We will not be responsible for errors in personalization due to incorrect information provided at checkout.

6. Orders and Payment

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This is not an acceptance of your order but an acknowledgment that we’ve received it. We reserve the right to refuse any order.
  • Pricing: All prices are listed in [currency] and include applicable taxes unless stated otherwise at checkout. Prices are subject to change without notice.
  • Payment: Payments are due at the time of purchase. We accept various payment methods, including credit cards, debit cards, and other online payment solutions.

7. Shipping and Delivery

  • Processing Time: Orders are processed within 2-7 business days from the time of purchase. Delivery times vary based on location and shipping method.
  • Shipping Fees: Shipping costs are calculated during checkout based on your delivery address and chosen shipping method. You are responsible for any additional charges such as customs duties or taxes for international shipments.
  • International Shipping: We ship to most countries worldwide. However, international orders may be delayed due to customs, and you are responsible for any additional fees imposed by your country.

8. Returns, Exchanges, and Refunds

  • Returns: Due to the personalized nature of our products, we do not accept returns or exchanges unless there is a defect or error in production. Please carefully review your order details before finalizing your purchase.
  • Damaged or Defective Items: If your order arrives damaged or defective, contact us within 7 days of receiving your item. We will process a refund or replacement after confirming the issue. Please provide your order number, photos of the damaged product, and a brief description of the problem.
  • Order Cancellations: You can cancel or modify your order within 24 hours of purchase. After this time, changes cannot be made as production may have already begun.

9. Intellectual Property

All content on the XIII Threads website, including logos, designs, text, graphics, and images, is the property of XIII Threads and is protected by copyright laws. You may not use, reproduce, or distribute any of this content without our express permission.

10. Privacy and Data Collection

We respect your privacy and handle your personal data in accordance with our Privacy Policy. By using our website, you agree to the collection and use of your information as outlined in our Privacy Policy.

11. Limitation of Liability

XIII Threads is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or products. Our total liability shall be limited to the amount you paid for the product in question.

12. Governing Law

These Terms of Service are governed by the laws of [Insert Jurisdiction]. By using our website, you consent to the jurisdiction and venue of the courts located in [Insert Jurisdiction] for any disputes that arise.

13. Changes to Terms

We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after any changes will constitute your acceptance of those changes.

14. Contact Us

If you have any questions about these Terms of Service or any other inquiries, please contact us at:

  • Email: [Insert Contact Email]
  • Phone: [Insert Contact Number]