Refund Policy

We’re committed to providing you with high-quality, personalized fashion. Because each item is made specifically for you, we can only offer returns or exchanges under certain circumstances. Please read our policy carefully:

Returns and Exchanges:

  • As our items are made-to-order and personalized, we do not accept returns or exchanges unless there is a defect or error with your order. Please double-check all customization details before completing your order to ensure everything is correct.

Damaged or Defective Items:

  • If your item arrives damaged, defective, or if there is a mistake with the design, please contact us within 7 days of receiving your order. We’ll arrange for a replacement or issue a refund for the affected item.
  • To initiate a refund or replacement, please email us at [your email address] with the following:
    • Your order number
    • Photos of the damaged or defective item
    • A brief description of the issue

Incorrect Address:

  • Customers are responsible for providing the correct shipping address at the time of purchase. If an item is returned due to an incorrect address, we can either re-ship the item after confirming the correct address, or issue a refund minus the shipping costs.

Order Cancellations:

  • If you need to cancel or modify your order, please reach out to us within 24 hours of placing your order. After this time, we are unable to cancel or alter your order, as the production process may have already started.

Refund Process:

  • Refunds for damaged or defective items will be processed within 5-10 business days of receiving the returned item or photo evidence. Refunds will be issued to the original payment method used at checkout.
  • If a refund is issued, you will be refunded the cost of the item. Please note that shipping costs are non-refundable unless the return is due to our error.

Contact Us

If you have any questions or concerns about our shipping or refund policies, feel free to reach out! We’re here to help and want to make your experience as smooth as possible.

  • Email: [your contact email]
  • Phone: [your contact number]