Welcome to the XIII Threads FAQ page! We’ve put together some helpful answers to common questions about our products, shipping, and policies. If you don’t find what you’re looking for, feel free to contact us directly — we’re happy to help!
1. What makes XIII Threads unique?
At XIII Threads, we blend luxury streetwear with a personal touch. We create customized apparel featuring significant dates in Roman numerals, allowing you to celebrate important moments in your life through fashion. Whether it's a birthday, anniversary, or any other milestone, our designs help you wear your story in style.
2. How do I personalize my order?
Personalizing your order is simple! During checkout, you’ll be prompted to enter the date(s) you want featured on your item. You can choose any significant date — we’ll transform it into Roman numerals for a truly unique look. Double-check the details to make sure everything is accurate before placing your order!
3. What sizes do you offer?
We offer a wide range of sizes for both men and women. Our size charts are available on each product page to help you select the perfect fit. If you’re unsure about sizing, feel free to reach out, and we’ll be happy to assist!
4. How long will it take to receive my order?
• Processing Time: All orders are processed within 2-7 business days.
• Shipping Time: Once processed, shipping typically takes:
o Domestic (US): 3-7 business days
o International: 7-14 business days (depending on customs and location) Please note that processing times may vary during high-demand periods or holidays.
5. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping times and costs will vary depending on your location. At checkout, you’ll be able to view the available shipping options and rates for your address.
6. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your order and see when it will arrive. If you have any trouble tracking your order, please don’t hesitate to contact us.
7. What if my order is damaged or defective?
We take great care in ensuring your items are of the highest quality, but if your order arrives damaged or there’s an error with your design, please contact us within 7 days. We'll arrange for a replacement or refund the affected item. Just send us an email with your order number, photos of the issue, and a brief description.
8. Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing the order. Once production begins, we are unable to modify or cancel the order. Please make sure your details are correct before completing your purchase!
9. Do you accept returns or exchanges?
Because our items are made-to-order and personalized, we do not accept returns or exchanges unless there’s a defect or mistake with the product. Please double-check your personalization details at checkout to ensure accuracy.
10. How do I know which size to order?
We’ve provided a detailed size guide on each product page to help you choose the best fit. If you’re still unsure about sizing, feel free to contact us for assistance — we’re happy to help you find the perfect fit!
11. What if I entered the wrong shipping address?
Please double-check your shipping address before completing your order. If you notice an error, contact us immediately. If your package is returned due to an incorrect address, we can either reship it after confirming the correct address, or issue a refund minus shipping costs.
12. How do I contact you if I have further questions?
You can reach us by email at [your contact email] or by phone at [your contact number]. We’re here to assist you with any questions or concerns you may have!
13. Do you offer gift cards?
Yes, we offer gift cards in various denominations. Gift cards can be used to purchase any of our products, allowing the recipient to choose the perfect personalized items that resonate with them.
14. How can I stay updated on new collections andpromotions?
To stay in the loop on new product releases, exclusive collections, and special promotions, subscribe to our newsletter! You can also follow us on social media to get the latest updates, behind-the-scenes looks, and more.
